The human element.

In a business all about personalization, it makes sense that your people play an especially important role. Whether you need help with leadership, collaboration or overall culture, these service packages focus on fostering high-performing teams.

Leadership Development & Effective Team Collaboration Package

Designed for: Business owners and team leads who need support in developing leadership skills and improving team performance

  • The program begins with an opportunity assessment to identify current challenges.
  • Coaching and mentoring are provided to empower the owner or team lead, equipping them with strategies to enhance leadership and drive operational success.
  • The program also includes team development, engagement and alignment with your core values to foster a collaborative work environment.
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Key deliverables:

  • Leadership development plan
  • Resources for effective management
  • Structured goal-setting framework
  • Final summary report and wrap-up session to ensure the team is set up for sustained growth and development

Success looks like: Confident, capable leadership that fosters strong team collaboration, enhanced performance and alignment with business goals — giving you peace of mind knowing your team is engaged, motivated and equipped to drive success.

Culture Development & Effective Team Collaboration Package

Designed for: Pharmacies aiming to cultivate a positive culture and improve communication

  • Build cohesive, collaborative teams by fostering a positive culture focused on communication, accountability and performance.
  • We begin with educational sessions to highlight the importance of continuous cultural improvement and team cohesion.
  • A DiSC® Communication Style Assessment evaluates team members followed by individualized coaching and a team workshop to improve communication strategies.
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Key deliverables:

  • Detailed DiSC report for each team member who completes the assessment
  • Individual sessions to review DiSC report
  • Team workshop to foster effective communication between the team
  • Final report and virtual session to review progress and outline strategies for continued team success

Success looks like: Improved communication, improved team collaboration, goal execution and the development of a high-performing team culture.

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Your Guide To Success

Laura Pfaffenberger, PharmD, brings more than 20 years of compounding pharmacy leadership experience to her role as PCCA’s Director of Business Solutions. Before joining PCCA, Laura cultivated extraordinary business acumen and a keen talent for people development while establishing and building her own thriving practice, which she expanded to serve a multi-state area.

She holds a certificate in Brain-Based Coaching from the NeuroLeadership Institute and has worked with pharmacies across the country to transform their businesses through personalized guidance in the areas of strategy, people, operations and growth.

Laura Pfaffenberger, PharmD

Power Up Process

1. Discovery

Reach out in a free discovery call with our pharmacy experts to discuss your goals and challenges.

2. Opportunity

Our experts prepare a detailed proposal that addresses the primary opportunity, including tangible deliverables and defined start and end dates.

3. Activation

Our experts work with you and your staff to achieve changes necessary for growth and success.

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